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Honor Student
Posts: 2
Member Since: ‎01-10-2018
Message 1 of 4 (132 Views)
Accepted Solution

Wrong datum on scanna to mail

[ Edited ]
Product Name: HP Officejet 250 Mobile all-in-one

When I scan to e-mail the senderdate on the mail is wrong, it says for exampel : 1970-01-04 instead of todays date 2018-01-04.
How can I change the senderdate in the printer?
Kind regards
Henrik Magnusson

[personal information removed]

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Accepted Solution

Re: Wrong datum on scanna to mail

@henrikmagnusson

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that it shows wrong date while doing scan to email. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • When did this issue start?
  • Did you do any hardware or software changes?
  • How is the printer connected to computer, wired or wireless?
  • Which operating system is installed on the computer?

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

 

 

View solution in context
HP Support Agent
Posts: 10,466
Member Since: ‎10-13-2016
Message 2 of 4 (114 Views)

Re: Wrong datum on scanna to mail

@henrikmagnusson

 

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that it shows wrong date while doing scan to email. I would like to help you resolve this issue. 

 

However, I will need a few details to provide an accurate solution,

  • When did this issue start?
  • Did you do any hardware or software changes?
  • How is the printer connected to computer, wired or wireless?
  • Which operating system is installed on the computer?

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Reconnect the power cord to the rear of the printer.
  6. Turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers.

 

 

Sandytechy20
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎01-10-2018
Message 3 of 4 (97 Views)

Re: Wrong datum on scanna to mail

It fixed The problem!!!
Thanks a lot. 😊
Kind regards
Henrik Magnusson
HP Support Agent
Posts: 12,721
Member Since: ‎07-27-2016
Message 4 of 4 (72 Views)

Re: Wrong datum on scanna to mail

@henrikmagnusson

 

Hi,

 

as @sandytechy20 is out of the office today, I'm replying to you. 

 

I'm glad that the issue is fixed and the printer/scanner is working fine. I truly appreciate your efforts. 

 

Happy printing!

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