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Message 1 of 2
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Wrong printer registered to my account

HPEnvy 5546
Microsoft Windows 10 (64-bit)

My account shows an old printer HP5520 series and not my current one HP5546 which I've had years and for which you suppl ink. I went in to My account to upgrade to HP Smart but this issue showed up. How can this be corrected.

System identified my current printer with Serial [edited] and Product number J6U67A

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
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Wrong printer registered to my account

@Tonyparki, Welcome to HP Support Community!


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Keep me posted.


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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