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textbooktom
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Wrong wifi address

Office Jet Pro 8720
macOS 10.12 Sierra

Just got 8720 printer today and installed wrong wifi address and cannot print from computer...help!!

Cannot change wifi address.  I am a novice and stuck.

textbooktom

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Level 1 Lee_D
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Wrong wifi address

Thanks for your posting. 


You may want to uninstall the driver and reinstall again. It should prompt u for the IP address and you can key in the correct one. 

 

You can follow the step-by-step video here:

 

https://www.youtube.com/watch?v=btLiq48lxys&list=PL1--vpgQOyas7gKpj4T7mDgiFz-srT-dx&index=6

 

Hope it helps. 

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Level 3 Dumkizelek
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Wrong wifi address

Hi,

 

You can try deleting the wrong IP address from your system preferrences.

 

1. Go to System Preferrences

2. Select Printers and scanners

3. Select or righ click on the wrong wifi address then teset printing system to delete

4. Add (+) the correct printer IP address 

 

"Although I am a HP employee, I'm speaking for myself and not on behalf of HP" Say Thanks by clicking the “Thumbs up Icon” in the post that helped you. --Please mark the post that solves your problem as "Accepted Solution"

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Level 5 ceejay_2012
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Wrong wifi address

Hi textbooktom

 

Thank you for your post at HP forum.

 

Understand that you are having issue connecting your printer via Wifi. If you are in a hurry to use the printer, you can always opt to plug in the USB cable or ETHERNET cable. This is the easiest workaround to print.

 

As for the WIFI IP address is wrong, you can opt to do restore network to default  in the front panel of the OJ 8720:

 

Setup Menu > Wireless > Restore Network Defaults > Yes.

Then restart to connect your printer again in the correct  WIFI IP add.

 

See if this can resolve you issue.

 

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Level 4 robinred3811
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Wrong wifi address

From the printer's control touchscreen panel, drag down the top menu > touch the network icon > change your wifi settings.

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textbooktom
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This worked real well, thanks.

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Level 4 robinred3811
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Glad it resolved  your problem.

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