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OzGav
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X576dw OfficeJet is failing to pickup heavy stock papers

X576dw Officejet
Microsoft Windows 10 (32-bit)

My X576dw OfficeJet is failing to pickup heavy stock papers (and has done for a while). The papers are getting caught in the duplexer. It is printing fine with normal paper stock of 75 GSM. Just wont feed anything else that is heavier/thicker. It used to work fine. I have tried cleaning the rollers, but it hasn't helped. I have tried to ask HP for support but with no luck. Anyone else had this issue. I love this printer in all other respects, and had it since 2014.

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