12-05-2019 09:13 PM
HP Officejet Pro x576dw MFP getting following error message:
Paper is jammed. Open the left door and clear any paper. Once done, touch ok.
I follow the directions, never find a paper jam then hit ok. Same message appears. After repeating several times it prints perfectly.
12-06-2019 12:30 AM
HP Pro X576dw uses optical sensors to read paper presence and detecting jammed paper.
Those sensors get dusty and dirty and start to make false paper jams occasionally, I use compressed air to blow dust from them to make them cleaner.
12-06-2019 04:40 AM
Don't have that model at this time, found this picture online that shows the location of one optical sensor.
Remove the duplex assembly, and give a printer a good cleaning with compressed air, if possible use vacuum cleaner to vacuum the dust at the same time from the printer while blowing with air.