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Honor Student
Posts: 2
Member Since: ‎11-14-2017
Message 1 of 2 (77 Views)

Your e-mail states my printer is not connected to internet

[ Edited ]
Product Name: HP Envy 5030
Operating System: macOS 10.13 High Sierra

Your e-mail see below....says my printer is not connected to internet.  Yet it is.  So why did I receive the e-mail?

 

Re:  Printer model: ENVY 5000 All-in-One Printer series    Printer email: [edited]

You might be away from your printer or just on vacation, and that is ok. This email is to check just in case you were not aware your printer is not connected to the Internet.

To ensure that your HP Instant Ink service continues without interruption, please connect your printer to the Internet, so we know when to send you more ink. HP Instant Ink cartridges will not work with your printer if it is not connected to the Internet.

To connect your printer to the Internet, press the wireless icon on your front printer panel and follow the instructions.

Or, for more help visit our Wireless Printing Center or call 0207 660 6027 so we can help.

To view your HP Instant Ink account, visit hpinstantink.co.uk and sign in.

Thank you for being an HP Instant Ink customer.

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Provost
Posts: 19,281
Member Since: ‎04-14-2009
Message 2 of 2 (65 Views)

Re: Your e-mail states my printer is not connected to internet

@Oscarromeo

 

You received the email from an automatic response service.

 

In so much that the printer was able to detect, the service (printer) was not connected to the Instant Ink Service.

 

Result:  Service sends you a courtesy email reminding you of what it found.

 

In this case, the email phone number appears to match that which you will find in your Terms of Service agreement and / or in your other service documents.

 

If you wish to do so, please contact Instant Ink Support in your region to speak with a staff member.

 

 

Help, Documents, Videos, and Information

 

HP Instant Ink - HP connected: Sign-up / Sign-in, FAQ, Important "Small Print" Information

Click Supported Countries (top right of Webpage) - Change Flag to your country

Subjects and Sections 

  • Scroll down on page or click Three vertical dots on the top right of page
  • If necessary, scroll down a bit to see Support Contact Options (Right side of screen)
  • Section "How it works" > Scroll down > Click “Check to see if your HP printer works with Instant Ink”
  • READ the Terms of Service agreement (Link located under the FAQ section)

 

Things that are Instant Ink

 

Instant Ink / HP Technical Support

 

Please take the time to read the warnings regarding thieves and vermin:

Scams and Unscrupulous Contacts – Please READ

_________________________________________________________________

 

What is Instant Ink?

 

  • Instant Ink Service is not "free ink"
  • Instant Ink Service is a print-by-page subscription service that includes ink supplies during the time the Instant Ink Service contract is active

 

  • Information:

HP Instant InkFAQ > How does Instant Ink Work

HP Instant Ink> Link under FAQ > Read your Terms of Service Document

 

_________________________________________________________________

 

Option:  Agent Response

 

You can choose to wait for an HP Agent to respond to your request.

 

The following applies to agent response from HP:

  • An HP agent will post back before contacting you privately.
  • HP agent response times vary widely – this forum is not HP Technical Support.
  • HP agent response is NOT guaranteed - this is a community forum.
  • Be aware of scams and thieves that crawl out from under the rocks – READ the warnings.

 

 

Option:  Contact HP Instant Ink Support in your region

 

Reminder:  Support may be restricted to regular business hours as defined in your location.

 

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

  • Verify the phone number in your Terms of Service document

 

HP Instant Ink - USA - Terms of Service

Lots of important information and definitions, including:

#  4:  Printer Needs to be Connected to Internet

#  5: INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

#  6:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED TO HP BY YOU (Read this one!)

#  7:  Service Plans -- What is a page? (Read this one!)

#  8:  Rollover Pages

#13:  Customer Support Center -- Cloud Services Contact Phone Number and online contact link

#15:  Cancellation

 

______________________________________________________________

 

In UK

HP Support - Specify help for Instant Ink: 0207 660 0596

 

HP Instant Ink - UK - Terms of Service

Lots of important information and definitions, including:

Top of Page:  Location, Contact Phone Number and online contact link

#  5:  Printer Needs to be Connected to Internet

#  6:  INSTANT INK PROGRAM CARTRIDGES PROVIDED TO YOU (Read this one!)

And

# 7:  INSTANT INK PROGRAM CARTRIDGES MUST BE RETURNED BY YOU TO HP (Read this one!)

#  8 Service Plans -- What is a page? (Read this one!)

#  9:  Rollover Pages

#13 Customer Support Center -- includes Contact Phone Number and online contact link

#16:  Cancellation

 

HP Instant Ink - UK - Overview / FAQs

 

______________________________________________________________

 

Everywhere else:  Contact HP Support

 

Specify help for Instant Ink / HP Connected / Web Services

HP World-Wide Support

Select your country / region from the list and follow the prompts

______________________________________________________________

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

Kind Regards,
Dragon-Fur
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation