have tried cleaning the heads numerous times. have tried all that I know. looking for suggestions
I have gone through your Post and I understand your concerns
Ensure the printer has the latest updates. You can refer to this Link: https://support.hp.com/in-en/document/c02919168
If the issue persists please contact HP Support for Service Options
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
Thank you 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToadI Am An HP Employee
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