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HP Recommended
hp 5520
macOS 10.15 Catalina

have tried cleaning the heads numerous times. have tried all that I know.  looking for suggestions

 

1 REPLY 1
HP Recommended

@lindygow

 

I have gone through your Post and I understand your concerns

 

Ensure the printer has the latest updates. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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