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lindygow
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Message 1 of 2
48
Flag Post
HP Recommended

all colors except the black work when printing. have new black cartridge

hp 5520
macOS 10.15 Catalina

have tried cleaning the heads numerous times. have tried all that I know.  looking for suggestions

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
30
Flag Post
HP Recommended

all colors except the black work when printing. have new black cartridge

@lindygow

 

I have gone through your Post and I understand your concerns

 

Ensure the printer has the latest updates. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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