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all printed or copied documents have drooping text on both edges

5200 series printer
Microsoft Windows 10 (32-bit)

how to correct printing   errors like drooping text

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HP Support Agent
HP Support Agent
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Message 2 of 4
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all printed or copied documents have drooping text on both edges

Hi @Skipster1

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

 1)Are you facing the same issue while making a copy?

 2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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all printed or copied documents have drooping text on both edges

Y

Scan_0001.jpg

Scan_0002.jpg

  

es I still need help.

 

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HP Support Agent
HP Support Agent
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all printed or copied documents have drooping text on both edges

@Skipster1

 

Does the issue occur on black or color printouts?

Insert one ink cartridge at a time and try printing to identify the defective ink cartridge.

 

Kindly perform steps 10 and 13 from this document to resolve this issue. If the issue persists, I'm afraid this could be a hardware issue. 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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