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Leonaurélie
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Message 1 of 2
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back ground of pics in black by default

HP OfficeJet Pro 8720
macOS 10.15 Catalina

Hello, 

Every time I print a picture or a pdf, the picture with no background (transparent back ground) come out with a black background by default. 

When I print it another printer it's not the case, so I guess there is a set up by default that I should change. 

Could anyone help me? I feel like I waste black ink every time. 

 

Thanks ! 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

back ground of pics in black by default

Hi @Leonaurélie

Welcome to the HP Support Community. I'd be happy to assist you.

 

 Have you tried printing different types of documents like Word or Webpages and check if the issue persists?

This seems like an application-specific issue with Adobe PDF Reader.

 

Let us try these steps:

Select your printer from the drop-down option under Printer>click Properties>Paper Quality>Print Quality>switch between the dpi options available, check the box EconoMode>OK

Try printing.

 

If the issue persists, try to update Adobe Reader or re-installing it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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