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Vich06
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Message 1 of 4
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black cartridge keeps on blinking and the alignment is not right for hp deskjet printer 2135

ink Advantage 2135
Microsoft Windows 8.1 (32-bit)

After using Scan Doctor to troubleshoot the problem it shows that "unknown error 41". The black cartridge ink is not detected when seen in the ink level section and the light is kept on blinking. I have tried unplugging the power but it did not work as well. How can I fix the problem ?

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black cartridge keeps on blinking and the alignment is not right for hp deskjet printer 2135

@Vich06

 

Welcome to the HP Support Community.

 

Remove and install the black ink cartridge. If it still isn't detected, try a different black cartridge and check if it's detected.

 

Also follow the steps from this document for the light blinking: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-2130-all-in-one-printer-series/7174559...

 

For the error 41, follow these steps:

 

Let's try to do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 

 

 

 


I am an HP Employee

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Vich06
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Message 3 of 4
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black cartridge keeps on blinking and the alignment is not right for hp deskjet printer 2135

Hello, I have tried the methods but unfortunately it did not help. Thank you so much for the help

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black cartridge keeps on blinking and the alignment is not right for hp deskjet printer 2135

@Vich06

 

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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