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black ink does not come out, ink level blocked

Photosmart 5520


When I print, the black doesn't come out at all. It's as if there's no black print head. When I change cartridges, the ink level displayed by the printer remains stuck at a quarter of the maximum level. I'm sure it's a software problem, but I don't know how to fix it. I think the print head firmware should be reinstalled.

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Message 2 of 2
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black ink does not come out, ink level blocked



Welcome to the HP Support Community!


I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.


  • Are you able to make a copy?
  • What is the operating system you are using?
  • Are you using HP genuine cartridges?
  • What is the exact issue you are facing?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!


Take care.



I am an HP Employee

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