-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
Create an account on the HP Community to personalize your profile and ask a question
01-28-2020 04:26 PM
I replaced both ink cartridges two nights ago. The color cartridge shows up fine in software however it says no black ink installed. All the contacts look clean my wife and I have reinstalled the new black cartridge several times, we even tried a different Black cartridge all with the same results
Solved! Go to Solution.
Accepted Solutions
01-30-2020 06:38 PM
The Apple App store notified of an available update to HP scan utility it did not show "No black ink installed" it said carriage jammed hit resume I then was able to align the cartages I could not before now everything works
01-30-2020 06:38 PM
The Apple App store notified of an available update to HP scan utility it did not show "No black ink installed" it said carriage jammed hit resume I then was able to align the cartages I could not before now everything works
Didn't find what you were looking for? Ask the community