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black lines on copies only

HP Recommended
HP Officejet 8600

I have a HP officejet 8600.  We get vertical lines all across our copies whether we run thru the auto feeder or whether we place it on the glass.  However, if we scan the copy it scans fine.  We have cleaned the ink headers.  Not sure what else to do?  Is this a common problem?

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HI,

 

Please refer to this document

 

https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

you are getting the vertical because of some dirt or debris on the scanner glass. you will have to clean the vertical scanner glass and not the flat scanner bed.

the vertical scanner glass will be on your left hand side if you are facing the printer right beside the flat bed.

clean it with wet cloth a few times and then try again.

 

hope this helps.

Although I am an HP employee, I am speaking for myself and not for HP.
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