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black not printing

hp office jet 6978

After installing a new HP black ink cartridge my printer will not print black.  I have cleaned the print heads multiple times, tried a different cartridge, rebooted, unplugged, updated software, deleted and reinstalled software.  Any ideas are welcome.

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black not printing

@j9s, Welcome to HP Support Community!

 

Welcome to the HP Support Community. 

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

If you have already performed the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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