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black toner not printing

HP Officejet 4500 Wireless
Microsoft Windows 10 (64-bit)

My black toner isn't printing at all.  It's as if there isn't a toner cartridge installed.  And it's a fairly new cartridge.  Suggestions?

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black toner not printing

Hello,

Please click https://support.hp.com/in-en/product/hp-officejet-4500-all-in-one-printer-series-g510/3919445/docume...  to access the steps that should resolve the issue .

Regards,
Jabzi

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black toner not printing

My HP Photosmart 5520 All in one printer doesn't print the black properly in spite of new cartridge

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black toner not printing

Thanks Jabzi but I have been trying all the possible solutions and the Virtual Assistant but no luck. 

 

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black toner not printing

Hello Brendita, 

On the printer control panel,
1> touch Settings, then
2> touch Tools, then
3> touch Clean Printhead

 

You may perform the above steps for atleast 3 times.

If issue still persist, then its an faulty printhead. The printhead in this printer is a fixed part hence printer service/replacement would be required. 

I would suggest you to contact HP Tech Support for further assistance. https://www8.hp.com/us/en/contact-hp/ww-contact-us.html 

Regards,
Jabzi

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black toner not printing

Thanks for advice Jabzi, I tried it but no luck. I will contact HP support.

Thanks anyway

Trevor

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