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‎11-01-2019 09:04 AM

HP Recommended
Product: deskjet 2632
Operating System: Microsoft Windows 10 (64-bit)

Hi

installed a new genuine black cartridge in my deskjet 2632, printed a few sheets all good.  went away for few days

now the print is missing lines.  i have run the cleaning program multiple times. tried using a lint free cloth to clean contacts

but it is still the same.   I have only ever used the genuine cartridges for my printer .  any ideas on a fix? 

not sure if its worth the cost of buying another new cartridge and having to throw a 80% full one away.

or just look for a new printer ..

2 REPLIES 2

‎11-01-2019 11:05 AM

HP Recommended

Hello, 

 

I'd suggest you to perform the CLEAN CARTRIDGE program at least 3 times and check if that improves the print quality.

If issue still persists, i'd suggest you to call HP Tech Support for further assistance.

 

Regards,
Jabzi

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‎11-04-2019 01:00 AM

HP Recommended

Thanks.

I ran the clean cycle multiple times and result is still the same , think I will just have to bite the bullet and get a new cartridge, and put it down to bad quality... thanks again for the suggestion. 

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