01-25-2020 07:46 AM
I have replaced the cartridge and cleaned the printhead repeatedly. Bue ink is sporadic, when it works at all.
01-28-2020 04:45 AM
Welcome to the HP Support Community.
Does this happen while copying too? Did it happen with your old cartridge too?
Load plain white paper into the tray.
On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon . The Setup menu displays.
Swipe the display to scroll to Reports, and then touch Reports.
Touch Print Quality Report. The printer prints the report.
Let me know how this report looks.
If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
I am an HP Employee