broken device and no support - still guarantee 2 years

[Skatc]

Hello Community,

At first, sorry for my english. The community is my last step. I bought a Office Jet 7740. Now, the printer is defect. He print only blurred, not at all, .... sometimes nothing. Horizontal or vertical stripes...

So, i called the telephone support, i get an Ticket number and a i should be called from "Hardware-Support" next day.

Nothing. Few days later, i get a mail:

Guten Tag ,

Ihre Fallnummer xxxxxx wurde aktualisiert:

• Falls bei Ihrem Produkt noch ein Reparatur- oder Austausch-Service aussteht, überprüfen Sie Ihren Servicestatus.
• Beachten Sie, dass Ihr Supportfall bei anderen Szenarien geschlossen wurde.

Einzelheiten zu Ihrem Fall:

• HP Fallnummer: xxxxx
• Seriennummer: xxxxxx
• Produktnummer: xxxxx
• Produktbeschreibung: HP OfficeJet Pro 7740 Wide Format All-in-One Printer
• Interne Referenznummer:

So, what? The telephone-support called me, i get a new printer, now the ticket is closed. No answer, nothing and now???

I called again and the same procedere at the last time. 3x the same.

Please help me.

My printer is in guarantee, he is normally used. I need the printer every day!!    HP, 3 years guarantee is for ass... when nobody takes care!

with best regards.

[TEJ1602]

@Skatc, Welcome to HP Support Community!

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

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