bypass setup cartridges on ENVY 7120

[nv174]

I need help, my printer did not come with the set up cartridge and it keeps saying "Use Setup Cartridges that came with your printer". I purchased brand new cartridges and it doesn’t accept it. Is there any way to override the message & reset the printer to allow me to use the regular cartridge? Help please   

[A4Apollo]

Hey there! @nv174, 

Did you check with the store where you purchased the printer from about the setup cartridges?

SETUP ink cartridges are used only to set up a new HP printer or printhead and supply ink for the first series of your print jobs. They are specially designed to initialize a printer and calibrate ink levels. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits. When a SETUP ink cartridge is depleted, purchase and use a normal ink cartridge that matches your printer model to continue printing.

Refer this article to know more information about setup cartridges. Click Here

However, You will have to perform an OOBE reset on the printer to disable the "use setup cartridge error". As the steps are confidential and dedicated to your printer, I will share you the steps through a private message. 

Please watch your inbox for more information.

Let me know if this helps!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Dpepper0608]

Same problem. HP told me I was screwed so now I have a junk printer

[Dpepper0608]

Did this work?

[asmita6658]

Hi @Dpepper0608

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

[jcolligan]

I have the same issue. New printer did not come with setup cartridges

[Betty0610]

@jcolligan

Welcome to the HP Support Community.

Which Printer do you have?

Thanks 🙂