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BernardA
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can print test page but nothing else

MacBook Pro
macOS 10.13 High Sierra

I can print a test page but all print jobs out of the application create an error message. I tried both, connected by USB or wireless. 

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HP Support Agent
HP Support Agent
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Message 2 of 4
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can print test page but nothing else

Hi @BernardA

Welcome to the HP Support Community. To assist you better, I need to know the following:

  • What model HP printer are you using?
  • What is the error message that you get while trying to print?
  • Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?

Keep me posted for further assistance.

 

 

KUMAR0307
I am an HP Employee

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BernardA
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Message 3 of 4
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can print test page but nothing else

HP LaserJet Pro MFP M28-M31(3A90940)

Stopped - ERROR: %%( Error: ioerror; OffendingCommand: image; Errorinf...

It prints now wireless MS docs but no pdf or images

 

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HP Support Agent
HP Support Agent
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Message 4 of 4
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can print test page but nothing else

@BernardA, thank you for the information. Let us try these steps to resolve this issue:

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

If you are able to print Word documents but not PDF or Images, try updating the Adobe Reader or reinstalling it.

If the issue persists, proceed to the next step.

 

This printer is AirPrint compatible. Make sure the printer is installed using AirPrint driver

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Select AirPrint from the Use menu

6.) Try to print.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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