can't connect to my wifi internet

[markytalk]

I've tried everything I can find on HP's troubleshooting site and still can't get my OfficeJet Pro 6978 printer to connect to my wifi.  I'm stuck and without my printer.  It worked fine until I changed internet carriers.

[The_Fossette · Accepted solution]

@markytalk,

Welcome to the HP Support Community!

• What is the wireless light status on the printer? (Steady/Blinking)
• Is the router configured for 2.4GHz or 5GHz frequency?

Meanwhile, I recommend you download and run the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Also, try using the HP Smart App and let me know if that helps. Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh

You can refer to this Link: https://support.hp.com/in-en/document/c04675142 for more information on HP Smart App

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[markytalk]

The Fossette (HP Support Agent) solved my problem on 2-21-19, but I don't know how to get to the page where I can give him credit.  Any help would be appreciated.

[The_Fossette]

@markytalk,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!