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can't keep connection with wireless hp printer with a new netgear R6220 router

HP PRINTER NO CONNECT
Microsoft Windows 10 (64-bit)

I bough a netgear R6220 router and having trouble keeping connection with a hp 4650 wireless printer. The printer has no place to connect a usb wire to it. It does show up as being connected with the router. Just can't get desktop to talk to it.

 

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can't keep connection with wireless hp printer with a new netgear R6220 router

@oilkan


I have gone through your Post and would like to help

 

Are the Desktop and Printer connected to the same wireless router?

 

Do you have any Anti-virus software installed on your Desktop? If you do, please deactivate it for now.


Note:- This printer supports only 2.4GHz network. Do not connect it to 5 GHz Network incase your Router supports both 2.4 and 5 GHz


If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, then the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

 

After checking all the details, download and run the HP Print And Scan Doctor from this Link:  ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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can't keep connection with wireless hp printer with a new netgear R6220 router

I was checking around and found "ADD NEW PRINTER" , I ran that and bingo it has been working ever since.

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can't keep connection with wireless hp printer with a new netgear R6220 router

@oilkan

 

I'm glad you got this issue sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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can't keep connection with wireless hp printer with a new netgear R6220 router

Now, If it goes to sleep, I have to shut it off and restart it  to make it print???? Once I do that, it is good until it goes to sleep.

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can't keep connection with wireless hp printer with a new netgear R6220 router

@oilkan

 

I suggest you assign a Manual IP Address

 

1) Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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