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cannot copy, says copy does not support envelope #10

HP Envy 5540

HP Envy 5540

HP Support Agent
HP Support Agent
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HP Recommended

cannot copy, says copy does not support envelope #10

@fjayh533 Welcome to HP Community!

Here's a few steps that should help your cause:


Step 1: Reload the paper

Remove and reload the paper being used for the copy job. Make sure to slide in the paper width guides until they gently rest against the edges of the stack.


If a message displays on the printer to confirm the paper type and size, touch OK if the size is correct, or touch Change or Modify to change it.

If the issue persists, continue to the next step.


Step 2: Change paper and copy size settings

Adjust the paper and copy settings from the printer control panel menu to enlarge or reduce the size of copies.


For printers without a control panel menu, most models use default normal copy settings that cannot be changed. As a workaround, scan the original into the computer, and then use the editing tools in the HP scanning software to resolve any size issues. You can then print multiple copies of the edited scan file.

  1. Touch Copy, Copy Document, or Copy Photo on the printer control panel.

  2. Touch Settings or the gear icon  to access and change the following settings.

    • Resize or Size: Change the size of the copy. Options can include a list of presets, custom sizes between 25 and 400 percent of the original size, Fit to Page, and an Actual Size setting to make a borderless copy.

    • Paper Size: Select the plain or photo paper size for your copies, or select Automatic to let the printer detect the paper loaded in the tray.

    • Paper Type: Select the type of plain or photo paper for your copies.

    • Tray Selection: Select the paper input tray with the paper being used for your copies.

  3. Select Save Current Settings or Set as New Defaults to retain the settings for future copy jobs.

  4. Depending on the printer, touch Start, or return to the main Copy screen by touching Back, and then touch Start Black, Start Color, or OK to start the copy job.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

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