cannot print in color

[ABEMCR]

My printer will not print in color from my computer.  Doesn't make a difference if wired or wireless.

We have 2 printers of the same model and my husband also cannot print in color from his computer.

My printer will print in color from my phone and when making copies.

The only thing my husband's computer and mine have in common is that we both used to be on instant ink.  The cartridges we both have now are new, not through instant ink.

My computer will print in color to other printers.

[ShlomiL]

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi