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Envy 5010 printer
Paper jam, could not clear
Will not shut down
@SUEC3, Welcome to HP Support Community!
I see that the printer is in an error state, to be able to assist you better, I'd like to know the following-
What happens when you unplug the power cord from the printer and reconnect?
Is there a physical paper jam on the printer that cannot be removed?
Meanwhile, try the steps below-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Keep me posted for further assistance.
TEJ1602 I am an HP Employee
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