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‎03-28-2020 07:00 PM

HP Recommended
Product: envy photo 7855
Operating System: Microsoft Windows 10 (64-bit)

printer is Envy photo 7855 I can't get it to use the photo tray.  Pictures print from paper tray

1 REPLY 1

‎04-01-2020 05:16 AM

HP Recommended

@jwelhwel, Welcome to HP Support Community!

 

I see that the paper gets picked up from the main tray while printing photos, this could be an issue with the printer driver settings. Refer to the document HP Printers - How to Print Photos (Windows) for help.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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