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‎01-19-2017 11:09 AM - edited ‎01-19-2017 11:10 AM

HP Recommended
Product: hp envy 4520
Operating System: Microsoft Windows 10 (32-bit)

Please help if you can - i can't log in to my instantink account 

 

I am trying to log in to my instantink account but I get this message - 'We're sorry. Our system is not able to log you in right now.'

please advise what's going on, has anyone else had this problem today?
thank you
Simon

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2017 11:46 AM

HP Recommended

Hello simonrowlan,

 

Welcome to the HP Support Forums!

 

I understand that you're unable to access your Instant Ink account. I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

The server is undergoing maintenance at this time but it should be up shortly. : ) 

 

In the meantime, I can help answer any questions you may have regarding your account. Please send me a private message with your account number or email address for your Instant Ink account. 

 

I look forward to your reply. 🙂

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

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10 REPLIES 10

‎01-19-2017 11:46 AM

HP Recommended

Hello simonrowlan,

 

Welcome to the HP Support Forums!

 

I understand that you're unable to access your Instant Ink account. I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

The server is undergoing maintenance at this time but it should be up shortly. : ) 

 

In the meantime, I can help answer any questions you may have regarding your account. Please send me a private message with your account number or email address for your Instant Ink account. 

 

I look forward to your reply. 🙂

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎01-19-2017 12:09 PM

HP Recommended

Hi Drakster,

 

thank you very much for your help

 

I will keep an eye, hopefully it will fix soon

 

Best wishes

Simon

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‎01-19-2017 12:15 PM

HP Recommended

Hello simonrowlan,

 

You're very welcome!

 

Please feel free to reach out to us if you have any further concerns or questions.:)

 

Have a great day! 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎01-20-2017 12:15 PM

HP Recommended

Hi, i am having the same problems as the previous message.  Do you know when the problem/maintenance will be dealt with?

 

Thanks.

 

Julie

Was this reply helpful? Yes No

‎01-20-2017 12:45 PM

HP Recommended

Hello Julie_Ann,

 

Thanks for reaching out to the HP Support Forums! 

 

I understand you need to be able to access your account. I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

I do not know when the system will be accessible to you. However, I can help answer any questions you may have regarding your account. Please send me a private message with your account number or email address for your Instant Ink account. 

 

I hope to hear from you soon. 🙂 

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎11-13-2018 12:36 AM

HP Recommended

Every time i try to log in to view my account, it says page is not available. What is going on? Thanks

Marlene
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‎11-13-2018 02:12 AM

HP Recommended

I have the same problem!

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‎11-13-2018 02:21 AM

HP Recommended

Hi, i was finally able to log in ro my account by going to instantink.hpconnected.com.  i hope it works for you. I saved it in my bookmarks for next time. 😎

Marlene
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‎02-15-2019 01:52 AM

HP Recommended

Cannot log in and cannot find login page even after clicking on HP link to take me there . it only takes you to a Sign UP Page Not a Sign In page.

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