02-02-2020 12:31 PM
Carraige won't move even with my hand. Need to remove the cartridges and reset. No ja,ed paper anywhere
02-04-2020 05:32 PM
Welcome to HP support community.
Check for obstructions in the carriage path
With the printer on, disconnect the power cord from the rear of the printer.
If your printer has a battery, remove the battery.
Open the door to access the carriage inside of the printer.
Examples of carriage access doors
Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.
Example of a printer with debris in the carriage path
If the carriage on your printer has a latch, make sure it is closed.
Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.
Close the carriage access door.
Reconnect the power cord to the rear of the printer, and then turn the printer on.
You can refer this HP document for more assistance:- Click here
I hope that helps.
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