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sierra19706
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Message 1 of 2
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HP Recommended

carriage error message printer

office jet 52oo
macOS 10.15 Catalina

new printer . 5200.  says carriage jam error message and there is no paper in printer. Followed all instructions. Printer seems cheap

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

carriage error message printer

Hi @sierra19706

 

Welcome to the HP Support Community. I'd be happy to help you with the carriage jam issue. 

 

Appreciate you trying the steps to resolve the issue. Have you tried these steps as well? 

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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