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‎09-21-2016 10:43 AM

HP Recommended
Product: HP ENVY 4502
Operating System: Microsoft Windows Vista

My printer has started 'squeaking' when preparing to print recently.  Today it is stopping printing half way through a page and I get a message that there is a carriage jam, I should clear the obstruction.   I cannot find any obstruction. Then I had another message saying that the cartridges could not move.   Can anyone help please?  

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2016 10:46 AM

HP Recommended

Hello,

Please click HERE to access the steps that should resolve the issue .

 

If issue still persits, pease call HP Tech Support for further assistance.

If you are in US , the toll free # is 1-800-474-6836 .


Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-21-2016 10:46 AM

HP Recommended

Hello,

Please click HERE to access the steps that should resolve the issue .

 

If issue still persits, pease call HP Tech Support for further assistance.

If you are in US , the toll free # is 1-800-474-6836 .


Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
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