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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-08-2017 12:14 PM

HP Recommended
Product: Officejet 6500 wireless
Operating System: Microsoft Windows 10 (64-bit)

Cartridge is stuck on the right side and will not move.  Error message says Paper Jam.  There is no paper jam.  I have tried everything and the cartridge does not move.  time for a new printer??   Printer just stopped working because the carriage is stuck.

3 REPLIES 3

‎05-09-2017 02:53 PM

HP Recommended

@Bebe1900,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are facing carriage jam issues with your HP Officejet 6500 All-in-One Printer.

 

This issue could occur if there is an obstruction in the carriage path.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Carriage jam

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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‎05-13-2017 08:05 AM

HP Recommended

thank you for your response.  I have gone through all the troubleshooting procedures without success.  I have purchased a new HP all in one printer and I couldnt be happier  Had to let go!  LOL!  too much work to do!!!  But thanks again

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‎05-14-2017 04:15 PM

HP Recommended

Thanks for the reply and choosing HP as your new printer. 

 

Please do post your technical queries on our Forums for assistance. 

Chimney_83
I am an HP Employee

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