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‎05-11-2020 12:45 PM

HP Recommended
Product: Officejet Pro 8600 Plus
Operating System: macOS 10.15 Catalina

While printing I got a message that a cartridge was empty.  I replaced cartridge with a brand new HP cartridge and resumed printing.  In trying to print  subsequent document I got a 'cartridge problem' message that one or more cartridges are damaged or missing.  At this point only one cartridge was nearly empty so I replaced that cartridge too with a new HP cartridge straight from the package.  No help.   I then followed ALL diagnostics recommended with no solution to my problem.  What next?

1 person had the same question
1 REPLY 1

‎05-17-2020 12:08 PM

HP Recommended

Hi @Granmia

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Try the steps in the document - Error Indicates Faulty Ink Cartridge

 

If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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