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cartridge issues

HP office jet pro 6978

Hello, i'm having trouble replacing ink cartridges.  The error message is "remove and reinstall the indicated cartridge, making sure it is correctly installed."  

 

I have removed and installed many, many times.  I tried buying additional new cartridges.  I tried updating software.  I tried restarting the printer.  Nothing is working.  Except, when I put the old cartridges that are out of ink back in the printer.  Then I can at least print with the black ink.  The problem is with yellow, blue and pink.

 

Any ideas?

 

THank you!  

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cartridge issues

I purchased an HP DeskJet Pro a couple of years ago.  I opened the box when purchased, but never installed or used it until yesterday.  I am getting a "Use Setup Cartridges" message, but I must have thrown away the Setup Cartridges away by mistake.  What is the workaround in this case?  I do not care that this product is out of warranty, I just want to print and scan.  Please help.

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