09-19-2019 06:15 PM
Today I started getting the error "Cartridge Problem"after one of the cartridges ran out of ink, replaced it with a genuine HP cartridge and got the error that the printer cartridge is missing, which is seated in place. My Officejet Pro 8610 printer that is only about 2 years old. I have genuine HP cartridges in the machine. I've already tried multiple times all the recommended steps of removing/reinserting cartridges, cleaning electrical contacts, and unplugging printer which made no change, tried updating firmware, which was already updated, can't clean the printheads because it thinks there is not a full set of cartridges. Frustrating.
09-22-2019 08:23 AM
@ptshelly, Welcome to the HP Support Community!
If you have tried all the troubleshooting steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the appropriate option based on your preference.
6) Fill the web-form and proceed further.
Keep me posted for any other assistance.
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