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cartridge problems

envy photo7134
macOS 10.13 High Sierra

When I try to print I get an error message saying remove and reinstall indicayed cartridge making sure it is correctly installed. any help out there please

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HP Recommended

cartridge problems

Hi @tds105 ,


welcome to the HP Support-Community.


Maybe there is just a communications problem between cartridge and printer. Please clean the electrical contacts, you'll find detailed steps at these support-document:


HP inkjet printers - Cleaning the Contacts


Let us know if this helps! 😃


Kind Regards,


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