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cartridge problems

envy photo7134
macOS 10.13 High Sierra

When I try to print I get an error message saying remove and reinstall indicayed cartridge making sure it is correctly installed. any help out there please

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cartridge problems

Hi @tds105 ,

 

welcome to the HP Support-Community.

 

Maybe there is just a communications problem between cartridge and printer. Please clean the electrical contacts, you'll find detailed steps at these support-document:

 

HP inkjet printers - Cleaning the Contacts

 

Let us know if this helps! 😃

 

Kind Regards,

Nils_K


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