• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-20-2018 12:14 PM

HP Recommended
Product: hp photosmart 5520
Operating System: macOS 10.13 High Sierra

how to i bypass the setup cartridges error that my printer is giving me. I don't have the cartridges that came with the printer. I have a hp photosmart 5520 all in one printer that doesn't want to recegnize the hp cartridges and its giving me an error saying that i need the cartridges that came with the printer. can anyone please help me ! thank you !

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2018 12:55 PM - edited ‎09-21-2018 12:56 PM

HP Recommended

@ponci1119

 

Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.
 

I believe we can bypass the setup by performing a reset. I've send you a private message with instructions on how to reset the printer.

 

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Thanks!

Senan6806


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎09-21-2018 12:55 PM - edited ‎09-21-2018 12:56 PM

HP Recommended

@ponci1119

 

Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.
 

I believe we can bypass the setup by performing a reset. I've send you a private message with instructions on how to reset the printer.

 

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Thanks!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No

‎09-21-2018 07:14 PM

HP Recommended
Thank you very much! You saved my life!
Was this reply helpful? Yes No

‎09-22-2018 10:16 AM

HP Recommended

@ponci1119,

 

Thanks for the quick response and I am glad that the issue has been resolved. As @senan6806 is out for day, I am responding on his behalf.

 

Take care and have a great weekend.

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No

‎11-07-2018 09:58 AM - edited ‎11-07-2018 09:59 AM

HP Recommended

i have the same question! i got my printer secondhand without any setup cartridges, any idea how i can bypass that? thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.