-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: cartridge setup error
Create an account on the HP Community to personalize your profile and ask a question
09-20-2018 12:14 PM
how to i bypass the setup cartridges error that my printer is giving me. I don't have the cartridges that came with the printer. I have a hp photosmart 5520 all in one printer that doesn't want to recegnize the hp cartridges and its giving me an error saying that i need the cartridges that came with the printer. can anyone please help me ! thank you !
Solved! Go to Solution.
Accepted Solutions
09-21-2018 12:55 PM - edited 09-21-2018 12:56 PM
Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.
I believe we can bypass the setup by performing a reset. I've send you a private message with instructions on how to reset the printer.
Please check your Private message icon on the upper right corner of your HP Forums profile
Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Thanks!
I am an HP Employee
09-21-2018 12:55 PM - edited 09-21-2018 12:56 PM
Thank you for being a part of HP Forums. This is a great place to get support, find answers and tips to your technical queries.
I believe we can bypass the setup by performing a reset. I've send you a private message with instructions on how to reset the printer.
Please check your Private message icon on the upper right corner of your HP Forums profile
Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
Thanks!
I am an HP Employee
09-22-2018 10:16 AM
Thanks for the quick response and I am glad that the issue has been resolved. As @senan6806 is out for day, I am responding on his behalf.
Take care and have a great weekend.
DavidSMP
I am an HP Employee
Didn't find what you were looking for? Ask the community