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change region on Ink Advantage 2545

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Ink Advantage 2545
macOS 10.15 Catalina

I have Ink Advantage 2545 printer was bought in United Arab Emirates, moved to Malaysia, bought new black cartridges here, found out there is this region issue. Can someone please help me to change printer region to make it able to use new black cartridges. hp utility says incompatible but the cartridge is correct one. need to change the region, via a code I guess.. 

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HP Support Agent
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@dzeavbruann, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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I am still waiting for your guidance to do the process. hello.

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