changed cartridge and now printer (HP Envy 7645) will not print cyan

[fortgolfer]

changed cartridge and now printer will not print cyan

[Kumar0307]

Hi @fortgolfer

Welcome to the HP Support Community. I'd be happy to assist you.

Are you able to make copies in black?

This seems like an issue with the tricolor ink cartridge. Let us try these steps to resolve this issue:

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Check the estimated ink levels

On the printer control panel, touch the Ink icon  to display the current estimated ink levels.

Clean the ink cartridges (Remove the black ink cartridge)

1. On the printer control panel, swipe the display to the left, and then touch Setup.

   The Setup menu displays.

2. Swipe the display up, and then touch Printer Maintenance.

3. Touch Clean Cartridges.

4. If the print quality is unacceptable, touch Proceed when prompted to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

   NOTE: If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

Also, perform step 14 from this document. 

Now, Print a Print Quality Diagnostic report

1. On the printer control panel, swipe the display to the left, and then touch Setup.

   The Setup menu displays.

2. Touch Reports, and then touch Print Quality Report. Examine the color blocks for defects.

Hope this helps! Keep me posted. 

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