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clean printhead and align

envy 7855
macOS 10.13 High Sierra

Where is the option/selection to clean and align printheads?  I have a mac o/s 😐

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

clean printhead and align

@Mapes4, Welcome to HP Support Community!

 

Are you having any print quality issues on the printer?

 

On this printer, there is no option to clean printheads but you can clean cartridges which is equivalent to cleaning printheads.Follow the steps below-

 

  1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

  2. Swipe up on the display, and then touch Printer Maintenance.

  3. Touch Clean Cartridges, and then touch Continue.

    A Print Quality Diagnostic page prints.

  4. Examine the Print Quality Diagnostic page.

    • If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

      note:

      If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

    • If the print quality is acceptable, touch Done.

Keep me posted for further assistance.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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