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Message 1 of 2
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code C4EBA341

HP Recommended
HP ENVY 5530

Hello there, my printer goes through all the printer functions, but no ink appears on the page.
And the above code appears on the  printer's screen.

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HP Support Agent
HP Support Agent
11,007 11,001 699 844
Message 2 of 2
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HP Recommended

Hi @sluggo_lbc

Welcome to the HP Support Community. I'd be happy to assist you.


Let us try these steps to resolve this issue:


Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.


Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.


Check if the print carriage is moving freely inside the printer. Reinsert the ink cartridges.


Check estimated ink levels, and then replace any low or empty cartridges.


Use an automated tool to clean the printhead

  1. On the printer control panel, touch the Settings icon ().

  2. Touch Tools, and then touch Clean Printhead. The printer cleans the printhead, and then prints a test page.

  3. Check the print quality of the test page.

    • If the print quality is good, touch Done.

    • If the print quality is not good, touch Clean Again. The printer cleans the cartridges again, and then prints another test page.

NOTE: You might need to clean the printhead several times for optimal print quality.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

I am an HP Employee

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