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‎04-12-2018 09:51 AM

HP Recommended
Product: ENVY 4524
Operating System: Microsoft Windows 10 (64-bit)

On 15/12/2017 I received a color cartridge for my printer. It workt a few days. I send it back ,but until today I did not receive a other one

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-18-2018 05:52 AM

HP Recommended

@pierre64, Thanks for writing back to us.

 

And thanks for sharing the instant ink details. Also, next time please share the account details in a private message.

 

I have checked the records and I have processed order to ship you a set of color ink cartridges.

 

Also, Since you had a delay in receiving the cartridges. I'm shipping the ink cartridges with an express shipment.

 

You should be receiving the ink cartridges in few days.

 

Please mark my post as accepted solution if you feel I have answered your query.

 

Hope this helps!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎04-13-2018 01:51 PM

HP Recommended

Hey there! @pierre64, Thanks for stopping by the HP Support Forums!

 

I understand you received the ink on last may but till now you have not received any ink. 

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

As you mentioned you received the ink on last may but till now you have not received any ink. 

 

I'm really sorry to know about the concern you are facing.

 

Please share few details in a private message, so I can check the account details and initiate an order to ship you a set of replacement ink cartridge.

 

Printer Model Name

Serial Number of the printer

Instant ink Email Address

Instant Ink Account Number

Address to ship the cartridge

Do you need black or color ink cartridges?

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Hope to hear from you soon!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No

‎04-18-2018 03:49 AM - last edited on ‎04-18-2018 07:02 AM by Retired

HP Recommended

the printer model : HP ENVY 4524

[Personal Information Removed]

 

For now I need the color ink cartridge!! The black one ,I already received 

Was this reply helpful? Yes No

‎04-18-2018 05:52 AM

HP Recommended

@pierre64, Thanks for writing back to us.

 

And thanks for sharing the instant ink details. Also, next time please share the account details in a private message.

 

I have checked the records and I have processed order to ship you a set of color ink cartridges.

 

Also, Since you had a delay in receiving the cartridges. I'm shipping the ink cartridges with an express shipment.

 

You should be receiving the ink cartridges in few days.

 

Please mark my post as accepted solution if you feel I have answered your query.

 

Hope this helps!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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