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color management

envy 5540
Microsoft Windows 10 (64-bit)

printer doesn't copy jpeg file as shown. colors inaccurate

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color management

@norco1

 

Are you having the same issue when making Photocopies directly from the printer?

 

Does it happen only with Jpeg files?

 

Please clean the Printhead and print a Quality Diagnostic Page and let me know how it prints

 

    • Make sure you have loaded plain white U.S. letter or A4-sized paper into the paper tray.

    • On the printer control panel, swipe the display to the left, and then touch Setup.

      The Setup menu displays.

    • Touch Tools, and then touch Clean Cartridges.

      The printer cleans the ink cartridges, then prints a Print Quality Diagnostic report.

      Figure : Example of the Print Quality Diagnostic report

      Image: Example of the Print Quality Diagnostic report
    • Examine the Print Quality Diagnostic report.

      • If the print quality is not acceptable, touch Yes to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

        NOTE:  If the printhead is badly clogged, you might need to clean the ink cartridges several times for optimal print quality. If so, wait 30 minutes before you perform all three levels of cleaning again.

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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