11-17-2019 11:44 AM
This happened before, but I forgot the procedure for getting color to work. Isn't it something to do with fax setup?
11-19-2019 03:27 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Does this happen with all application?
- Are you able to make a colour copy?
- Did you check the print settings?
Keep me posted for further assistance.
I am an HP Employee
11-19-2019 07:17 PM
Thank you for getting back to me. As I said this happened in January, nothing prints in color. I believe it has something to do with the fax hook up. The phone cord for fax machine, one of the tips broke and it will not stay connected. I have not found one yet, any suggestions?
Jan Peeples Have a good Thanksgiving.