color not printing on printer

[yom1]

This happened before, but I forgot the procedure for getting color to work.  Isn't it something to do with fax setup?

Thank you,

JP

[Echo_Lake]

@yom1
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Does this happen with all application?
• Are you able to make a colour copy?
• Did you check the print settings?

Keep me posted for further assistance.

[yom1]

Echo Lake,

Thank you for getting back to me.  As I said this happened in January, nothing prints in color.  I believe it has something to do with the fax hook up.  The phone cord for fax machine, one of the tips broke and it will not stay connected.  I have not found one yet, any suggestions?

Thank you,

Jan Peeples  Have a good Thanksgiving.

[Echo_Lake]

@yom1

Thank you for posting back. 

• Could you please share the picture of the broken cord? 
• The damage is on Printer or phone cable line?

Keep me posted for further assistance.