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GLORIA9050
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Message 1 of 2
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HP Recommended

color printing

office jet 4650
Microsoft Windows 10 (64-bit)

printer no longer prints color

 

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HP Support Agent
HP Support Agent
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Message 2 of 2
21
Flag Post
HP Recommended

color printing

@GLORIA9050,

 

Thank you for posting your query on HP Community,

 

Are you using genuine HP Ink cartridges or refilled ink cartridges. 

 

Have you tried to print the Print quality diagnostic page from the printer?

 

Have you tried to clean the printhead?

 

Did you try to update the printer firmware?

 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. 

 

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Let's try to print the print quality diagnostic report from the printer. 

  1. Make sure to load the input tray with plain, white paper.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

  3. Touch Tools.

  4. Swipe up on the display, and then touch Print Quality Report.

Evaluate the report for any defects. 

  • If there are defects found, try the steps mentioned in this document (This document also has the steps to clean the printhead). 

Alternatively, you can try to check if the old ink cartridges work. 

 

You may try to follow the steps suggested in this document to clean the ink cartridge contact - HP Printers - 'Incompatible Ink Cartridge' or 'Ink Cartridges Missing' Error Displays

 

You may also try to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Let me know how it goes for further assistance. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

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