cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 1 0 0
Message 1 of 4
106
Flag Post
HP Recommended

Solved!

color printing

Microsoft Windows 10 (64-bit)

I have a HP all in one 3830 printer. all of a sudden it will not print in color. when I try to change the option to color. it automatically changes it to monochrome with the error message that another setting is preventing it from printing in color. I didn't touch the settings, how can I fix this? 

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
7,497 7,484 554 593
Message 2 of 4
70
Flag Post
HP Recommended

Solved!

color printing

@Kimme406, Welcome to HP Support Community!

 

I understand you're unable to print in color from your computer, this could be an issue with the installed drivers. Follow the steps below to resolve the issue-

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Use this link to download and install the new driver. Configure the printer and try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
51
Flag Post
HP Recommended

Solved!

color printing

Thank you so much for the help, my printer is working great again.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
7,497 7,484 554 593
Message 4 of 4
45
Flag Post
HP Recommended

Solved!

color printing

@Kimme406

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation