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‎10-21-2019 08:38 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Hello, I have a HP officejet 5255 and I have a dell laptop made in like 2011 and I'm running windows 10 on it. my computer says that my printer is offline and its not. Restarted both in different combinations, no change.  Ran trouble shooting on my computer and it says that it is still offline and to turn on my printer. I printed out all the info from my printer and it says that there is not problem with the connection. I can print from my Samsung smartphone no problem. please help.

1 person had the same question
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Accepted Solutions

‎10-21-2019 01:48 PM

HP Recommended

Run the HP program found in this link.

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Please mark the post that solves your issue as "Accept as Solution".
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1 REPLY 1

‎10-21-2019 01:48 PM

HP Recommended

Run the HP program found in this link.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No
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