cancel
Showing results for 
Search instead for 
Did you mean: 
runsandiego
New member
1 0 0 0
Message 1 of 2
48
Flag Post
HP Recommended

configuration error

envy photo 7858
Microsoft Windows 10 (64-bit)

configuration error  0x800700002

 

1 REPLY 1
Level 15
Level 15
1,013 1,006 96 232
Message 2 of 2
32
Flag Post
HP Recommended

configuration error

@runsandiego 

Hello,

In order to solve this issue, please follow the following procedure:

1. Uninstall printing software:

  1. Unplug the USB cable at the back of the printer, if necessary.
  2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
  3. Type appwiz.cpl, then OK. The Programs and Features window opens.
  4. Click the right mouse button on HP ENVY Photo 7800 series Basic Software, then Uninstall and Yes.

    Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

  5. Follow the instructions on the screen to complete the uninstall of the printer.
  6. Restart the computer.

2. Launch the registry editor:

  1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
  2. Type regedit, then OK. The registry editor opens.
  3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)

3. Delete the HP ENVY Photo 7800 series folder in the way:

  • C: \Program Files\HP
  • C:\Program Files (x86)\HP

4. Rename folder 3 in 3_old in the path below (a restart may be required):

  • C:\Windows\System32\spool\drivers\x64.
  • C:\Windows\System32\spool\drivers\W32X86.

NOTE: If the file refuses this action do as follows:

  • On the keyboard, tap the Windows and X keys simultaneously.
  • Click Command prompt (admin), and then Yes.
  • Type net stop spooler, then press Enter.
  • Rename the file.
  • Type net start spooler, then press Enter.

5. Launch a new the printer installation with the HP ENVY Photo 7800 series Full Feature Drivers and Software.

 

In case of need, do not hesitate to solicit us.

Best regards,:Wink:





I'm not an HP employee. Did this message answer your question? Include it below as an Accepted Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

HP Expert support community HP France.
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation