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constant paper jams

Microsoft Windows 10 in S Mode

just trying to get my new 9020 Officejet pro to work without getting a paper jam every print job. when I turn on the machine or put a paper tray in it runs multiple blank pages through the system then "jams"

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constant paper jams

@missoula1 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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