cancel
Showing results for 
Search instead for 
Did you mean: 
tom6331
New member
5 1 0 0
Message 1 of 3
75
Flag Post
HP Recommended

coping problem

Toshiba Satellite M645
Microsoft Windows 10 (64-bit)

When I copy, my printer says paper jam.  I press OK.  A blank page is printed out, then the copy of what I want is printed.

The same thing happens if I want to print something, two sided, but not one sided.

All this stated when a recent update was installed.

2 REPLIES 2
Level 16
Level 16
26,119 25,845 4,618 10,116
Message 2 of 3
43
Flag Post
HP Recommended

coping problem

Hi,

What is your printer model, please?

 

When you copy, may it set to Two-Sided printing too or is it set to copy a single side?

2019_MeetupAward_Signature_FINAL(1).png
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Reply
0 Kudos
tom6331
New member
5 1 0 0
Message 3 of 3
25
Flag Post
HP Recommended

coping problem

Thanks for the idea.  I checked my copy settings and it is for one-sided.

My printer is a HP Officejet Pro 8500A... I have had this printer for 10 years.

No problems till the most recent software update which I think was a firmware update.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation