12-10-2019 01:07 PM
When I copy, my printer says paper jam. I press OK. A blank page is printed out, then the copy of what I want is printed.
The same thing happens if I want to print something, two sided, but not one sided.
All this stated when a recent update was installed.
12-10-2019 09:27 PM
What is your printer model, please?
When you copy, may it set to Two-Sided printing too or is it set to copy a single side?
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12-11-2019 07:35 AM
Thanks for the idea. I checked my copy settings and it is for one-sided.
My printer is a HP Officejet Pro 8500A... I have had this printer for 10 years.
No problems till the most recent software update which I think was a firmware update.